Terms & Conditions

Bespoke cakes

For celebration cakes designed and quoted just for you.

1. Bookings & payments

   • A 50% booking payment is needed to secure your order and collection date.
   • Your order isn’t confirmed until I’ve received the booking payment.
   • The remaining 50% is due 2 days before collection.
   • We’ll agree your date, size, flavour and design before your booking is confirmed.

2. Cancellations & changes

   • The 50% booking payment is non-refundable.
   • If you cancel more than 14 days before collection, I may move your booking payment to another available date or give you credit, at my discretion.
   • If you cancel within 14 days of collection, I may keep some or all of the money paid to cover costs already incurred.
   • Design changes need to be asked for at least 7 days before collection and depend on availability. Extra charges may apply if I’ve already bought items or started work.
   • If I have to cancel and can’t make your cake as agreed, I’ll offer you a new date where suitable, or a refund for the part of the order I can’t provide.

3. Allergies & ingredients

   • My cakes are made in a home kitchen that handles allergens including eggs, milk, gluten, nuts and soya.
   • I take care with every order, but I can’t guarantee any cake is completely free from traces of allergens handled in my kitchen.
   • Please tell me about any allergies or intolerances before you place your order.
   • Allergen information for your chosen cake and fillings is available on request.

4. Collection & storage

   • Bespoke celebration cakes are collection only, from Hemel Hempstead at the agreed date and time. Standard collection is before 11am unless we agree otherwise.
   • Please arrive at your agreed time. If you’re running late, just let me know.
   • Please check your cake carefully when you collect it. Once collected, it becomes your responsibility.
   • I can’t be responsible for damage caused by transport, handling or incorrect storage after collection.
   • Transport your cake on a flat, secure surface in a cool car, ideally the boot or footwell.
   • Follow the storage instructions I give you. If your cake needs to be refrigerated, take it out about 2–3 hours before serving, depending on the cake and the room temperature.

5. Designs & decorations

   • Every cake is handmade, so small variations in colour, finish and decoration are normal.
   • Inspiration photos are a guide rather than an exact copy.
   • Colours can look slightly different depending on ingredients, lighting and available materials.
   • Non-edible decorations, including toppers, wires, dowels and accessories, must be removed before serving where appropriate.
   • If a decoration or topper includes alcohol, you’ll need to provide it.

6. Problems & complaints

   • Please check your cake when you collect it and tell me straight away if something isn’t right.
   • If you notice a problem after collection, contact me as soon as possible, ideally within 24 hours, with clear photos so I can look into it.
   • I can’t accept responsibility for damage caused after collection through transport, handling or storage.
   • Nothing in these terms affects your statutory consumer rights.

7. Photography & social media

   • I may photograph your cake and use the photos on my social media, website or promotional materials.
   • If you’d rather your cake wasn’t photographed or shared, just let me know when you order.

8. Accepting these terms

   • By paying your booking payment, you confirm you’ve read and accepted these terms and that your order details are correct.
   • These terms should be read alongside your agreed order details, including collection date, size, flavour, design and final price.